Gong

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Before Gong, we relied on what our reps told us. It was like a game of telephone. Reps would repeat what they thought they heard from a customer, and they would write notes in our CRM. Today, we identify sound bites and share them across the team, making sure everybody's on the same page and able to optimize for exactly what customers ask for. That helps us with our business efficiency.”

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In our Global CS Operations team, supporting 120 CSMs across 20 locations, standardizing communication and consolidating fragmented data were our biggest challenges. Gong AI now ensures every CSM has the same high-quality briefing process. It saves them time and helps them focus on growing accounts.”

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We upgraded to Gong Forecast this year and now my forecasting is eerily accurate, usually within 5%. It helped set expectations for the executive team and was part of the formula that helped us generate more new revenue in the first six months of 2025 than in all of 2024.”

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Gong has been transformative. From demo prep to technical handoffs, we now have a consistent, AI-driven system that supports every stage of the customer journey. Our ARR is up 131%, our cycle times are down, and our entire team is aligned on what great looks like.”

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You've got the client success team. You've got the new sales team. You've got the product team. Who's at the center? The client. Now you've got technology like Gong stitching it all together, resulting in more informed decision making.”

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We’ve always been known for doing what’s right for our customers. Gong allows us to bring that same excellence into a modern, insight-led model, one that lets us understand every interaction more deeply and deliver even greater value.”