Data Methodology: Adoption data is based on public tech stack disclosures, job postings, case studies, and verified enterprise reports analyzed by UsedBy.ai. Showing 50 verified enterprise adoptions. More data being indexed continuously.
Decision Guide
Which One Should You Choose?
Based on real enterprise adoption patterns
UsedBy Exclusive Data
Industry Adoption Patterns
See which industries prefer each tool based on real adoption data
Zendesk AI by Industry
Fashion & Apparel21%
Manufacturing14%
Travel & Hospitality14%
Airlines & Aviation Services7%
Government & GovTech7%
DevRev by Industry
Fintech & Payments16%
Artificial Intelligence13%
Cybersecurity9%
HR & Recruiting6%
Marketing Tech6%
Real User Feedback
What Users Say
Testimonials from verified enterprise users
“When I first suggested using a system like Zendesk, people were worried that it was something our customers wouldn’t like. They thought they’d always want to speak to someone on the phone. Because the...”
Ian Hunt
Director of Customer Services, Liberty London
“The migration was seamless and efficient, and the DevOps side was notably easy. Within just two weeks, we successfully imported around 200,000 Zendesk tickets and 800 knowledge base articles along wit...”
Elec Boothe
Senior Manager, Support and Technical Writing, Bolt
Zendesk AI vs DevRev: Your Questions Answered
DevRev leads in enterprise adoption with 35 companies, versus 15 for Zendesk AI. This indicates broader market acceptance for DevRev.
While our data doesn't show companies currently using both tools together, they serve similar purposes and could potentially complement each other.
Zendesk AI is particularly strong in Fashion & Apparel (21% of adopters), while DevRev dominates in Fintech & Payments (16%). Choose based on your industry's prevailing stack.
For startups, consider: Zendesk AI offers enterprise pricing, while DevRev uses freemium pricing. Both are validated by enterprise use, ensuring scalability as you grow.
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