Case Study
Skyscanner
76%reduction in response time
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Quick Info
Overview
What is Zendesk AI?
Zendesk is a customer service platform that offers AI-powered ticketing, chat, and self-service tools. It helps support teams manage customer conversations across email, chat, social, and phone.
Key Capabilities
AI-powered bots
Powered by advanced AI models
Agent assistance
Core Zendesk AI capability
Intelligent routing
Core Zendesk AI capability
Sentiment analysis
Core Zendesk AI capability
Auto-tagging
Core Zendesk AI capability
Predictive analytics
Data-driven decision making
Customer Stories
Real-world use cases
See how leading companies are leveraging Zendesk AI to transform their workflows
Travel & Hospitality
Case Study
Liberty London
$21,461self-service savings
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Case Study
Personio
95%+phone accessibility
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Case Study
Rizzoli Education
34%decrease in tickets
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Case Study
Universal Store
21xfaster reply time
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Companies using Zendesk AI
Case studyVerified
Skyscanner
Travel & Hospitality
Liberty London
Fashion & Apparel
Personio
HR & Recruiting
Rizzoli Education
EdTech & E-learning
Siemens
Manufacturing
Universal Store
E-commerce & D2C
New Balance
Fashion & Apparel
Stanley Black and Decker
Manufacturing
Grubhub
Restaurants & Food Services
Tesco
Retail
Four Seasons
Travel & Hospitality
Dunlop Sports
Fashion & Apparel
LATAM Airlines
Airlines & Aviation Services
Manatee County Tax Collector
Government & GovTech
Verified Feedback
What users say about Zendesk AI
Trusted by teams at Liberty London, Personio, and Universal Store
“Read case studyWhen I first suggested using a system like Zendesk, people were worried that it was something our customers wouldn’t like. They thought they’d always want to speak to someone on the phone. Because the system collects data and makes it available in a form that’s clean and easy to analyse, I have been able to prove that that’s not the case.”
“Read case studydie „single source of truth für sämtliche Kundenkommunikation und der Volvo unter den Support-Lösungen – sie funktioniert einfach reibungslos und geht nicht kaputt“”
“Read case studyWhat sets us apart from competitors is our devotion to continuous improvement and our commitment to selling the best products.”
Zendesk AI adoption by industry
See which industries are leading the adoption of Zendesk AI
Siemens
Stanley Black and DeckerFashion & Apparel3 companies
Travel & Hospitality2 companies
Compare Zendesk AI with alternatives
Zendesk AI
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PricingENTERPRISE
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Frequently asked questions about Zendesk AI
Zendesk AI is used by 14 companies including Skyscanner, Liberty London, Personio. These organizations leverage Zendesk AI for customer service automation capabilities.
📊 Zendesk AI is tracked by UsedBy.ai with 14 verified company adoptions, primarily in HR & Recruiting.