Data Methodology: Adoption data is based on public tech stack disclosures, job postings, case studies, and verified enterprise reports analyzed by UsedBy.ai. Showing 32 verified enterprise adoptions. More data being indexed continuously.
Decision Guide
Which One Should You Choose?
Based on real enterprise adoption patterns
UsedBy Exclusive Data
Industry Adoption Patterns
See which industries prefer each tool based on real adoption data
Zendesk AI by Industry
Fashion & Apparel21%
Manufacturing14%
Travel & Hospitality14%
Airlines & Aviation Services7%
Government & GovTech7%
Forethought by Industry
Marketing Tech18%
HR & Recruiting18%
Fintech & Payments12%
Artificial Intelligence6%
Fashion & Apparel6%
Real User Feedback
What Users Say
Testimonials from verified enterprise users
“When I first suggested using a system like Zendesk, people were worried that it was something our customers wouldn’t like. They thought they’d always want to speak to someone on the phone. Because the...”
Ian Hunt
Director of Customer Services, Liberty London
“At Grammarly, delivering an intelligent and personalized customer experience is critical to our mission. Forethought’s multi-agent, omnichannel AI platform has transformed our support operations—achie...”
Jakub Kepczynski
Head of Care at Grammarly, Grammarly
Zendesk AI vs Forethought: Your Questions Answered
Forethought leads in enterprise adoption with 17 companies, versus 15 for Zendesk AI. This indicates broader market acceptance for Forethought.
While our data doesn't show companies currently using both tools together, they serve similar purposes and could potentially complement each other.
Zendesk AI is particularly strong in Fashion & Apparel (21% of adopters), while Forethought dominates in Marketing Tech (18%). Choose based on your industry's prevailing stack.
For startups, consider: Zendesk AI offers enterprise pricing, while Forethought uses freemium pricing. Both are validated by enterprise use, ensuring scalability as you grow.
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