Data Methodology: Adoption data is based on public tech stack disclosures, job postings, case studies, and verified enterprise reports analyzed by UsedBy.ai. Showing 47 verified enterprise adoptions. More data being indexed continuously.
Decision Guide
Which One Should You Choose?
Based on real enterprise adoption patterns
UsedBy Exclusive Data
Industry Adoption Patterns
See which industries prefer each tool based on real adoption data
Cognigy by Industry
Telecommunications13%
Airlines & Aviation Services13%
Automotive Manufacturing10%
Manufacturing10%
Travel & Hospitality10%
Kustomer by Industry
Kustomer is the go-to choice for E-commerce & D2C (60% of adopters)
E-commerce & D2C60%
Fashion & Apparel20%
Retail7%
Travel & Hospitality7%
Mobility & Ride-hailing7%
Cognigy vs Kustomer: Your Questions Answered
Cognigy has higher enterprise adoption with 32 companies using it, compared to 15 for Kustomer. This suggests stronger market validation for Cognigy.
While our data doesn't show companies currently using both tools together, they serve similar purposes and could potentially complement each other.
Cognigy is particularly strong in Telecommunications (13% of adopters), while Kustomer dominates in E-commerce & D2C (60%). Choose based on your industry's prevailing stack.
For startups, consider: Cognigy offers freemium pricing, while Kustomer uses freemium pricing. Both are validated by enterprise use, ensuring scalability as you grow.
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