Verified
Hopper
SupportIncreased CSAT 10%, cut response time 50%, reduced costs 20% consolidating 13 tools into Kustomer
Quick Info
Overview
What is Kustomer?
Kustomer is a customer service CRM platform that provides a unified view of customer interactions. It uses AI to automate workflows, route conversations, and surface relevant customer information.
Key Capabilities
AI-powered ticket routing
Powered by advanced AI models
Automated responses
Streamline repetitive tasks
Knowledge base integration
Connect with your stack
Multi-channel support
Core Kustomer capability
Sentiment analysis
Core Kustomer capability
Agent assistance tools
Core Kustomer capability
Customer Stories
Real-world use cases
See how leading companies are leveraging Kustomer to transform their workflows
Travel & Hospitality
Verified
Daily Harvest
SupportDeploys Kustomer for meal delivery customer support
Verified
Untuckit
SupportUses Kustomer for streamlined customer service operations
Verified
Hop Skip Drive
SupportDeploys Kustomer for youth transportation support
Verified
Hexclad
SupportUses Kustomer for cookware brand customer experience
Verified
Everlane
SupportAchieved 4X increase in live service deflection with Kustomer Assist AI automating chat
Companies using Kustomer
Case studyVerified
Hopper
Travel & Hospitality
Daily Harvest
E-commerce & D2C
Untuckit
Fashion & Apparel
Hop Skip Drive
Mobility & Ride-hailing
Hexclad
E-commerce & D2C
Everlane
Fashion & Apparel
Alex and Ani
Fashion & Apparel
Jerome's Furniture
Retail
Bulletproof
E-commerce & D2C
Priority Bicycles
E-commerce & D2C
Nathan James
E-commerce & D2C
Terra Kaffe
E-commerce & D2C
Yummy
E-commerce & D2C
Makesy
E-commerce & D2C
Smalls
E-commerce & D2C
Kustomer adoption by industry
See which industries are leading the adoption of Kustomer
Bulletproof
Yummy
Alex and Ani
Jerome's FurnitureMobility & Ride-hailing1 companies
Compare Kustomer with alternatives
Kustomer
Currently viewingCompanies15
PricingFREEMIUM
DevRev
FREEMIUMCompanies using35
Cognigy
FREEMIUMCompanies using32
Ada
FREEMIUMCompanies using29
Forethought
FREEMIUMCompanies using17
Zendesk AI
ENTERPRISECompanies using15
| Tool | Companies | Pricing | Free Trial | |
|---|---|---|---|---|
Kustomer#1 Adoption Currently viewing | 15 | FREEMIUM | Best choice | |
| DevRev | 35 | FREEMIUM | View → | |
| Cognigy | 32 | FREEMIUM | View → | |
| Ada | 29 | FREEMIUM | View → | |
| Forethought | 17 | FREEMIUM | View → | |
| Zendesk AI | 15 | ENTERPRISE | View → |
Frequently asked questions about Kustomer
Kustomer is used by 15 companies including Hopper, Daily Harvest, Untuckit. These organizations leverage Kustomer for customer service automation capabilities.
📊 Kustomer is tracked by UsedBy.ai with 15 verified company adoptions, primarily in E-commerce & D2C.